Rooted in Care for Healthier Communities
Kuala Lumpur based CompuMed, is a leading and trusted brand of a Third Party Administration (TPA) with over 25 years of experience engaging with insurance and corporate companies. We are part of Sumitomo Corporation Group. Currently, CompuMed boasts a membership size of more than 300,000 lives, providing System as a Service (SAAS) to our valued clients and offering many healthcare and TPA services.
We Have More Than 25+ Years of Experience
For over 25 years, CompuMed has been a pioneer in the digital forefront of the Third-Party Administrator industry, continually pushing the boundaries of innovation to enhance our service delivery. Our commitment to this direction has consistently brought greater ease and convenience to our clients.
We are dedicated to delivering healthcare solutions that go beyond member expectations. By removing barriers between members and their healthcare providers, we empower individuals to achieve optimal health, happiness, and overall well-being.
We are deeply committed to our mission of enabling a Smart Health Community and guided by our belief of Rooted in Care for Healthier Communities. These principles will continue to drive everything we do as we expand our services and contribute to a healthier and more connected society.
We look forward to advancing our journey with you—our trusted clients and partners.
Fiona Limus
Chief Executive Officer and Founder
Why Choose Us?
At CompuMed, we are proud to be a leading Third-Party Administrator (TPA) specializing in healthcare claims management, providing exceptional service to our clients, corporate companies, healthcare providers, and policyholders.
As a testament to our commitment to operational excellence, we have achieved two prestigious international certifications: ISO 9001 for Quality Management Systems (QMS) and ISO 27001 for Information Security Management Systems (ISMS). We offer our clients dual assurance of quality service and comprehensive risk management covering from data protection to business continuity and regulatory compliance. Backed by a wealth of experience in managing and administering healthcare services, we ensure that our clients receive the highest standards of services and support at every step.
Our Strengths and Value Propositions
Certification and Accreditation:
ISO 9001
Commitment to Quality
Our ISO 9001 certification reflects our dedication to delivering the highest standard of service across every aspect of our operations. This internationally recognized standard ensures that our processes are designed to be efficient, reliable, and customer-focused. From claim submission to final settlement, we ensure:
Streamlined processes for efficient and accurate claims management
Improved customer satisfaction through responsive communication and our 24X7 customer service center
Continuous improvement, allowing us to consistently meet and exceed client expectations
Comprehensive training for our staff to maintain the highest quality standards
Certification and Accreditation:
ISO 27001
Excellence in Information Security
As a TPA handling sensitive personal, financial, and medical data, we recognize the importance of data protection. Our ISO 27001 certification is a guarantee that we adopt best global practices to safeguard your information with the highest level of security. This certification demonstrates our commitment to:
Confidentiality, integrity, and availability of sensitive and confidential data
Robust risk management strategies to prevent and mitigate data risks
Compliance with regulatory requirements and industry standards
Advanced incident management protocols for swift resolution of any security concerns
Technology Driven TPA with Proprietary Systems
We take pride in our proprietary claims software system, CHAMPS. Designed for seamless, efficient, and secure service delivery, CHAMPS is an eco-system that meets all stakeholder’s needs with strong and robust backend built for scalability, reliability and high performance.
We adopt cutting edge solutions that simplify healthcare claims administration for both our clients and members. We empower users to manage their health needs efficiently, anywhere and anytime.
We ensure that the sensitive information entrusted to us is protected at every stage of the claims process, providing peace of mind to our clients and partners.
Streamlined claims adjudication and management
Advanced analytics and reporting
High-assurance security and compliance
Consultancy Services in TPA and Healthcare Management
With over 25+ years of industry experience, we offer expert consultancy tailored to meet your business needs. Whether this is on benefit design, TPA setup, system implementation or claims management, our team is here to help you achieve your goals efficiently.
We strive to enhance the customer experience by providing fast, transparent, and reliable claims processing, helping users and policyholders navigate their health claims with ease.
Healthcare management and administration system
TPA or managed care organization setup
Benefits design packages and programs
Claims management and processing
Data Analytics, Insights and Reporting
We believe that data is a powerful tool for driving success and making informed decisions for better outcomes. Here at CompuMed, we empower our clients with advanced data analytics and reporting capabilities designed to provide deep insights into claims processes, operational metrics, and financial performance. Our data team provides solutions that allow insurers, healthcare providers, and administrators to make informed decisions based on real-time data, driving process improvements and enhancing overall business outcomes.
Data insights and reporting for better performance monitoring
Customizable client and stakeholder reporting
Cost containment, regulatory compliance and audit review reporting